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phone-hold to free will

Berlin (dpa) - The trouble with expensive telephone-hold is soon to end. The Federal Government has agreed that the queues will continue to be free .

The rules would apply to information provided by the Deutsche Presse-Agentur in government circles for calls from fixed or mobile network - and for all the service numbers. The service itself is not affected.

Minister Rainer Brüderle (FDP) said on Wednesday: "holding patterns may be used in future only on expensive service and value-added service numbers when the called party the costs on hold with. "The house of Consumer Minister Ilse Aigner (CSU) called the free queues a great success for the benefit of consumers. The consumer expert of the FDP in the Bundestag, Erik Schweickert said: "The business model queue is finished."

The industry welcomed the plans in principle, but pointed to potential problems. "We want that the customer is approaching quickly reach the information," said the Director of the Association of Telecommunications and Value-Added Services (VATM), Juergen Gruetzner. The problem is that the more favorable 0180 service number does not differentiate Permit prices. Technically this is possible so far only in the more expensive 0900 numbers.

The German Dialogue Marketing Association, an association of service providers like Telekom and IBM, welcomed the agreement. "FREE queues we see good," said Simon Juraschek, chairman of the area call center. "There are still some technical hurdles."

Note from me: It's been years technically possible, but without "forced" to be (is by law not change

The Federal Ministry of Economics. had already submitted several months ago vertices. Economic locked However, against the plans for free queues. The Ministry of Consumer then increased the pressure.

While 0800 numbers are free now, callers must pay for services and service 0180-0900-premium services. Who is in a holding pattern, the machine has to search for the Green parliamentary group with two-digit Euro amount. However, there are limits.

A draft law on amendment of the Telecommunications Act will now go to the interministerial coordination of the government. Further improvements are planned for consumers, such as a simple change of telephone and Internet providers. should also improve consumer before the Billing of internet charges traps are protected by the cell phone bill. It foresees a ban on blocking the port for appeal of certain items in the bill.

Note from me: This is about time! It's unacceptable that different phone companies can deduct amounts by subsidiaries of the telephone bill without the permission Telefongeselschaft (similar to a debit to bank withdrawals) are required!